Community Association Manager / Portfolio (ECO11226)
About The Position
The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. The CAM provides professional, timely, high-quality service aligned with RealManage values, service level agreements, and guiding principles. Working closely with the Director of Community Association Management and Boards of Directors, the CAM supports smooth community operations, resolves issues, promotes community harmony, and enhances the value and experience of each community. The role builds positive relationships with homeowners, board members, vendors, and staff to deliver strong customer satisfaction and well-managed communities. The CAM oversees board relations, community operations, budgets and financial performance, vendor relationships, projects, compliance, risk management, and staff development. The position requires sound judgment, ethical integrity, clear communication, and accountability. The employee may also perform additional duties as assigned, and reasonable accommodation may be made to enable qualified individuals to perform essential functions.
Requirements
- At least 2 to 3 years of property management or community management experience, in addition to other professional work experience demonstrating leadership capabilities.
- Valid driver's license.
- Proven ability to effectively manage and lead a team.
- Experience managing complex developer portfolios and relationships.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time-management, and communication skills.
- High integrity, honesty, professionalism, and customer service orientation.
- Excellent verbal and written communication skills, including the ability to engage effectively with internal and external customers.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to meet the stated physical requirements, including standing and walking for extended periods; frequently climbing, bending, kneeling, crouching, or reaching; regularly lifting, carrying, pushing, or pulling up to 50 pounds; and working in varying environmental conditions.
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Nice To Haves
- CMCA or state-equivalent certification is desired.
Responsibilities
- Respond to emails and calls within 24 hours while upholding RealManage's guiding principles.
- Build relationships with residents, promote clear communication, foster collaboration, and provide updates about collections, compliance, service requests, and work orders.
- Address escalated homeowner concerns professionally and effectively.
- Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
- Advise Boards on contractor selection, insurance coordination, and long-term planning.
- Develop and execute strategic plans to improve services, amenities, and operational efficiency.
- Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
- Present timely financial and operational reports to Boards and stakeholders.
- Prepare and manage annual budgets for multiple communities in alignment with Board objectives.
- Collaborate with accounting on financial performance, invoice processing, cash flow management, and variance analysis.
- Review, approve, and oversee vendor payments in coordination with community budgets.
- Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
- Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
- Oversee repairs, maintenance, and improvement projects, ensuring quality, timeliness, and budget adherence.
- Identify opportunities for service and operational improvement.
- Ensure compliance with governing documents, legal regulations, and industry standards.
- Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
- Analyze complex issues and apply sound judgment and problem-solving skills.
- Lead, mentor, and support staff to foster professional growth and high performance.
- Participate in required team and training meetings.
- Perform duties with personal, professional, and ethical integrity, demonstrating accountability and professionalism.
- Complete special projects and additional responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available with the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
