Community Association Manager / Licensed (VBFL10626)
About The Position
The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. The CAM provides professional, timely, and high-quality service in alignment with RealManage values, service level agreements, and guiding principles. Working closely with the Director of Community Association Management and Boards of Directors, the CAM supports smooth community operations, resolves issues, promotes community harmony, and enhances each community’s value and experience. The role builds positive relationships with homeowners, board members, and vendors to deliver customer satisfaction and foster well-managed communities. The position oversees community operations and finances, supports Boards with planning and decision-making, manages vendors and projects, ensures compliance and risk management, and leads and supports staff. It also requires professional accountability, customer service, communication, and participation in team and training meetings. The role is based in Vero Beach, Florida, and includes physical activities and varying schedules, including evenings, weekends, on-call work, and overtime as required.
Requirements
- Florida Community Association Manager (CAM) license, as required by the state.
- Valid driver’s license.
- At least 2 to 3 years of property management or community management experience, in addition to other professional experience demonstrating leadership capabilities.
- Proven ability to effectively manage and lead a team.
- Experience managing complex developer portfolios and relationships.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time-management, and communication skills.
- High integrity, honesty, professionalism, and customer-service orientation.
- Excellent verbal and written communication skills, with the ability to engage effectively with internal and external customers.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to climb stairs and ladders, bend, stoop, kneel, crouch, or reach frequently.
- Ability to regularly lift, carry, push, or pull objects up to 50 pounds and occasionally lift heavier objects with assistance.
- Manual dexterity to operate tools, equipment, and machinery safely.
- Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
- Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
- Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors.
- Ability to wear and use appropriate personal protective equipment (PPE).
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Responsibilities
- Respond to emails and calls within 24 hours and uphold RealManage’s guiding principles.
- Build relationships with residents, promote clear communication, foster a collaborative community culture, and provide updates on collections, compliance, service requests, and work orders.
- Address escalated homeowner concerns professionally and effectively.
- Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
- Advise Boards on contractor selection, insurance coordination, and long-term planning.
- Develop and execute strategic plans to improve services, amenities, and operational efficiency.
- Prepare for and conduct Board and Annual Meetings, including preparing monthly management reports with actionable insights.
- Present timely financial and operational reports to Boards and stakeholders.
- Prepare and manage annual budgets for multiple communities and collaborate with accounting on financial performance, invoice processing, cash flow, and variance analysis.
- Review, approve, and oversee vendor payments in coordination with community budgets.
- Monitor collections and accounts receivable, initiating legal action when necessary to protect association interests.
- Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
- Oversee community repairs, maintenance, and improvement projects to ensure quality, timeliness, and budget adherence.
- Identify opportunities for service and operational improvement.
- Ensure compliance with governing documents, legal regulations, and industry standards.
- Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
- Analyze complex issues and apply sound judgment and problem-solving skills.
- Lead, mentor, and support staff to foster professional growth and high performance.
- Participate in required team and training meetings.
- Conduct duties with personal, professional, and ethical integrity, sound judgment, accountability, and professionalism.
- Complete special projects and other responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available to employees enrolled in the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
