Community Association Manager - New Project Development

Keystone Pacific Property Management•Ontario, CA

14d•$75,000 - $80,000•Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking an experienced Community Association Manager for its New Project Development team. The role oversees new communities and a portfolio of community associations, manages special projects, and supports the Community Association Managers assigned to those communities. It requires knowledge of company policies and procedures, budgets and finances, and the ability to deliver client satisfaction to developers and homeowners while supporting account retention during turnover to Portfolio. The manager works with developer clients, boards of directors, homeowners, vendors, and internal departments to integrate programs and services, meet contractual obligations, maintain strong relationships, and resolve questions and problems. The role includes property inspections, project and vendor oversight, preparation of association documents and communications, turnover coordination, budget management, and running board meetings. It also provides leadership and consultation to clients, supports staff training, participates in emergency coverage, and follows company policies and required training. The position requires travel to communities, participation in night meetings, and the ability to perform property inspections. The work environment is typically an office with low-level noise exposure, with reasonable accommodations available for qualified individuals with disabilities.

Requirements

High school diploma or GED required.
Two to four years of experience working in Community Association Management.
CMCA designation required.
Valid driver’s license and clean motor vehicle record required.
Reliable transportation and ability to drive to and from communities.
Effective oral and written communication and listening skills.
Strong interpersonal and relationship-building skills.
Professionalism and a calm demeanor.
Demonstrated problem-solving abilities.
Comprehensive industry knowledge.
Ability to attend and participate in night meetings.
Verifiable references.
Ability to pass a background check.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Partner with developer clients, boards of directors, and internal departments to introduce and integrate programs, services, and initiatives; serve as a liaison and help resolve questions and problems.
Build and maintain positive relationships with homeowners, boards, and internal departments to provide strong customer service and achieve company and property goals.
Understand association, vendor, and Keystone contracts; ensure contractual obligations are met, monitor vendor contracts, and arrange monthly vendor meetings.
Provide the New Development Developer/Homeowner Liaison with information and resources to support the homeowner experience.
Conduct on-site inspections, identify property deficiencies, recommend action plans, and manage violations and work orders.
Manage and assist with special projects, keeping property maintenance and improvement work on schedule and providing timely updates in CINC or to boards and residents.
Attend kickoff meetings for new development properties and prepare governing documents for developer clients by the required deadlines.
Coordinate turnover walks and inspections with the Developer/Homeowner Liaison and oversee turnovers through completion.
Prepare requests for proposals, bid comparison analyses, and organizational resolutions.
Maintain association communications and current information on bulletin boards, websites, and portals; prepare newsletters, owner and resident communications, board packets, and electronic mail-outs.
Maintain accurate association and company records, files, and communications.
Manage internal special projects and assist with training and developing less experienced staff.
Manage operations for a portfolio of community associations and provide clients with leadership and consultation on community management best practices.
Manage and run monthly, bimonthly, quarterly, and annual board meetings.
Create budgets and manage association finances.
Provide tailored support for high-volume, high-demand clients with complex operations or high-end amenities.
Maintain knowledge of industry trends and participate in the emergency phone and in-house coverage schedule.
Follow company and Human Resources policies, attend required training and meetings, uphold Keystone’s mission, vision, and core values, and perform additional duties as assigned.

Benefits

Competitive salary
Hybrid and flexible working arrangements
Work-life balance
Career growth opportunities
Training and mentorship from successful leaders in the HOA industry
Support for continued education
Cell phone stipend
Mileage reimbursement
Medical insurance, including HMO and PPO plans
Dental insurance
Vision insurance
Flexible spending account
Pet savings
Pre-paid legal services
Employer-paid basic life and AD&D insurance
Voluntary life and short-term disability insurance
Employee assistance program
401(k) retirement plan with company match
Financial and health/wellness education
Bereavement and applicable mandated leave
Paid time off
12 paid holidays, including floating holidays, half days, and early office closures before certain major holidays