Community Association Manager - New Project Development

Keystone Pacific Property Management•Ontario, CA

13d•Hybrid

About The Position

Keystone Pacific Property Management, LLC is hiring an experienced Community Association Manager for its New Project Development team. The role oversees new communities and assigned Community Association Managers, manages special projects, and supports a successful transition of accounts to the portfolio team. The manager must understand company policies and procedures, budgets and finances, and deliver client satisfaction for developers and homeowners to support account retention at turnover. The position manages operations for a portfolio of community associations and provides leadership and consultation to clients on community management best practices. It partners with developers, Boards of Directors, homeowners, vendors, and internal departments to integrate programs and services, meet expectations, resolve issues, and ensure contractual obligations are fulfilled. Responsibilities also include overseeing property projects and maintenance, coordinating development kickoffs and turnovers, preparing budgets and board materials, managing community communications, and leading board meetings. The role requires travel to communities, site inspections, and participation in night meetings and an emergency phone and in-house coverage schedule. Keystone describes the work environment as a typical office with low-level noise exposure, alongside visits to community properties.

Requirements

High school diploma or GED required.
CMCA designation required.
2 to 4 years of experience working in Community Association Management.
Valid driver’s license and maintenance of a clean MVR.
Reliable transportation and ability to drive to and from communities.
Effective oral and written communication and listening skills.
Excellent interpersonal and relationship-building skills.
Professionalism and a calm demeanor.
Demonstrated problem-solving abilities.
Comprehensive industry knowledge.
Ability to attend and participate in night meetings.
Verifiable references.
Ability to pass a background check.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Partner with association developer clients, Boards of Directors, and internal departments to introduce and integrate programs, services, and initiatives.
Serve as a liaison to ensure quality service, meet Board and new-owner expectations, and respond to and resolve questions and problems promptly.
Build and maintain positive relationships with homeowners, Boards of Directors, and internal departments to support customer service and community goals.
Understand association, vendor, and Keystone contracts and ensure contractual obligations are met; monitor vendor contracts and hold monthly vendor meetings.
Provide information and resources to the New Development Developer/Homeowner Liaison to support customer experience.
Conduct on-site inspections, identify deficiencies, and recommend action plans to improve properties.
Process and manage violations and work orders.
Manage and assist with special projects, overseeing timely completion of property maintenance, improvements, and related work.
Maintain communication and timely updates in CINC and with Boards and residents.
Attend new-development kickoff meetings and prepare governing documents by the required deadline.
Coordinate turnover walks and inspections with the New Development Developer/Homeowner Liaison and oversee turnovers through completion.
Prepare requests for proposals, bid comparison analyses, and Organizational Resolutions.
Update association communications and information on bulletin boards, websites, and portals; prepare newsletters and other resident communications as needed.
Prepare electronic Board packets and mail-outs, and maintain accurate association records, files, and communications.
Assist with training and development of less experienced staff.
Manage operations for a portfolio of community associations and advise clients on community-management best practices.
Manage and lead monthly, bimonthly, quarterly, and annual Board meetings.
Create budgets and manage association financials.
Provide tailored support to high-volume, high-demand clientele with complex operations or high-end amenities.
Maintain knowledge of industry trends and comply with company policies and procedures, including Human Resources policies.
Participate in emergency phone and in-house coverage schedules, required training, and mandatory meetings.
Practice Keystone’s Core Values, Mission, and Vision and perform additional duties as required by the supervisor.

Benefits

Competitive salary
Hybrid and flexible working arrangements
Work-life balance
Career growth opportunities
Training and mentorship from successful leaders in the HOA industry
Support for continued education
Cell phone stipend
Mileage reimbursement
Medical insurance (HMO and PPO)
Dental insurance
Vision insurance
Flexible Spending Account
Pet savings
Pre-paid legal
Employer-paid basic life/AD&D insurance
Voluntary life and short-term disability insurance
Free Employee Assistance Program
401(k) retirement plan with company match
Financial and health/wellness education
Bereavement and mandated leave of absence
Applicable paid time off (PTO)
12 paid holidays, including floating holidays, half days, and early office closures before certain major holidays