Community Association Manager / Portfolio (ATX101926)
About The Position
The Community Association Manager (CAM) is the key ambassador and face of RealManage, leading day-to-day operations for a portfolio of community associations. The CAM ensures professional, timely, high-quality service aligned with RealManage values, service level agreements, and guiding principles. Working closely with the Director of Community Association Management and Boards of Directors, the CAM supports smooth community operations, resolves issues, promotes community harmony, and enhances the value and experience of each community. The role builds relationships with homeowners, board members, vendors, and staff to deliver strong customer satisfaction and well-managed communities. The CAM oversees board relations and community leadership, financial management, vendor and project management, compliance and risk management, and staff development. The position also requires participation in team and training meetings, professional and ethical conduct, and completion of other duties or special projects as assigned. Reasonable accommodation may be provided to enable qualified individuals to perform essential functions.
Requirements
- Minimum 2 to 3 years of property management or community management experience, in addition to other professional work experiences demonstrating leadership capabilities.
- Valid driver's license.
- Proven ability to effectively manage and lead a team.
- Experience managing complex developer portfolios and relationships.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time-management, and communication skills.
- High integrity, honesty, professionalism, and customer-service orientation.
- Excellent verbal and written communication skills, including the ability to engage effectively with internal and external customers.
- Proficiency in MS Office applications, including Word, Excel, and Outlook.
- Ability to meet the stated physical requirements, including standing and walking for extended periods; frequent climbing, bending, kneeling, crouching, and reaching; and regularly lifting, carrying, pushing, or pulling objects up to 50 pounds.
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Nice To Haves
- CMCA or state-equivalent certifications are desired.
Responsibilities
- Respond to emails and calls within 24 hours while upholding RealManage’s guiding principles.
- Build relationships with residents, promote clear communication, and foster a collaborative community culture.
- Provide updates on community matters, including collections, compliance, service requests, and work orders.
- Address escalated homeowner concerns professionally and effectively.
- Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
- Advise Boards on contractor selection, insurance coordination, and long-term planning.
- Develop and execute plans to improve services, amenities, and operational efficiency.
- Prepare for and conduct Board and Annual Meetings, including preparing monthly management reports with actionable insights.
- Present timely financial and operational reports to Boards and stakeholders.
- Prepare and manage annual budgets for multiple communities in alignment with Board objectives.
- Coordinate with accounting on financial performance, invoice processing, cash flow, and variance analysis.
- Review, approve, and oversee vendor payments in coordination with community budgets.
- Monitor collections and accounts receivable and initiate legal action when necessary to protect association interests.
- Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
- Oversee community repairs, maintenance, and improvement projects to ensure quality, timeliness, and budget adherence.
- Identify opportunities to improve services and operations.
- Ensure compliance with governing documents, legal regulations, and industry standards.
- Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
- Analyze complex issues and apply sound judgment and problem-solving skills.
- Lead, mentor, and support staff to foster professional growth and high performance.
- Participate in required team and training meetings.
- Conduct duties with personal, professional, and ethical integrity; demonstrate sound judgment, accountability, and professionalism.
- Complete special projects and additional responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available with the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
