Community Association Manager / Portfolio (ATX101926)

RealManage•Austin, TX

22d•$65,000 - $72,000•Onsite

About The Position

The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. The CAM ensures professional, timely, high-quality service aligned with RealManage values, service level agreements, and guiding principles. Working closely with the Director of Community Association Management (DCAM) and Boards of Directors, the CAM supports smooth community operations, resolves issues, promotes community harmony, and enhances the value and experience of each community. The role builds relationships with homeowners, board members, and vendors to deliver strong customer satisfaction and well-managed communities. The position includes overseeing community operations and board relations; preparing budgets, financial and operational reports, and meetings; managing vendors, projects, compliance, risk, and insurance; and leading and supporting staff. The job is based at the RM TX Office in Austin, Texas. It is full-time, with a stated salary range of $65,000–$72,000 per year, depending on education and experience. The position may require varying schedules, including evenings, weekends, on-call work, and overtime.

Requirements

Minimum 2 to 3 years of property management or community management experience, in addition to other professional work experiences demonstrating leadership capabilities.
Valid driver's license.
Proven ability to effectively manage and lead a team.
Experience managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time-management, verbal, written, and communication skills, including the ability to engage effectively with internal and external customers.
High integrity, honesty, professionalism, and customer-service orientation.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to meet the described physical requirements, including standing and walking for extended periods; frequent climbing, bending, stooping, kneeling, crouching, or reaching; regularly handling objects up to 50 pounds; operating tools and equipment safely; and working in varying environmental conditions.
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

CMCA or state-equivalent certifications are desired.

Responsibilities

Respond to emails and calls within 24 hours and uphold RealManage's guiding principles.
Build relationships with residents, promote clear communication, and foster a collaborative community culture.
Provide updates on collections, compliance, service requests, and work orders; address escalated homeowner concerns.
Oversee day-to-day operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
Advise Boards on contractor selection, insurance coordination, and long-term planning.
Develop and execute plans to improve services, amenities, and operational efficiency.
Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
Present timely financial and operational reports to Boards and stakeholders.
Prepare and manage annual budgets for multiple communities.
Collaborate with accounting on financial performance, invoice processing, cash flow, and variance analysis.
Review, approve, and oversee vendor payments in coordination with community budgets.
Monitor collections and accounts receivable, and initiate legal actions when necessary to protect association interests.
Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
Oversee community repairs, maintenance, and improvement projects to ensure quality, timeliness, and budget adherence.
Identify opportunities for service and operational improvement.
Ensure compliance with governing documents, legal regulations, and industry standards.
Implement risk management strategies, maintain proper insurance coverage, and manage claims through resolution.
Analyze complex issues and apply sound judgment and problem-solving skills.
Lead, mentor, and support staff to promote professional growth and high performance.
Participate in required team and training meetings.
Perform duties with personal, professional, and ethical integrity, accountability, and professionalism.
Complete special projects and other assigned responsibilities.