Community Association Manager (Onsite/Portfolio Hybrid)

Leland Management•Debary, FL

3d•Onsite

About The Position

Leland Management is seeking a full-time Hybrid Onsite & Portfolio Community Association Manager for a community in the Orlando, Florida area. The role combines onsite community management with independent management of a small portfolio of assigned associations. Approximately 20 hours per week are dedicated to the designated onsite community, supporting residents and the Board, inspecting the property, overseeing vendors, coordinating maintenance, attending meetings, and handling daily operations. Approximately 20 hours per week are dedicated to portfolio management, including Board communication, financial oversight, meetings, compliance, work orders, architectural control applications, vendor management, and other duties under the management agreements. Management may adjust the allocation of onsite and portfolio hours based on community needs and business requirements. The CAM serves as a professional liaison among Association Boards, homeowners, vendors, contractors, attorneys, support staff, and Leland Management. The position requires organization, sound business judgment, customer service, professional communication, and the ability to balance competing priorities independently. The role involves using company systems and software to document, track, communicate, and complete work; maintaining knowledge of applicable Florida Statutes and governing documents; and collaborating with internal support departments. Occasional evening and weekend meetings or events may be required. The position requires substantial sitting and computer work, as well as driving for property inspections, meetings, and onsite responsibilities. The employee must be able to transition effectively between onsite and portfolio duties and maintain professionalism, responsiveness, organization, and accountability.

Requirements

Must hold a Florida Licensed Community Association Manager (LCAM) license.
Strong working knowledge of customer service principles and practices.
Strong interpersonal, leadership, organizational, and communication skills.
Ability to work independently and effectively as part of a team.
Ability to prioritize and manage competing demands in a dynamic work environment.
Ability to analyze and interpret governing documents, regulations, policies, technical procedures, and similarly complex documents.
Working knowledge of Florida Statutes applicable to community association management.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Strong project management, vendor management, and problem-solving skills.
Ability to conduct effective site inspections and Association meetings.
Ability to communicate professionally and confidentially with owners, Board members, vendors, contractors, and internal staff.
Ability to handle potentially stressful situations with composed authority and sound business judgment.
Ability to drive for property inspections, meetings, and onsite responsibilities.
Ability to work occasional evenings and weekends as business and Association needs require.

Nice To Haves

One to three years of experience as a manager in community association management or a similar field such as hospitality, apartments, development, or real estate is preferred.
Experience overseeing property or building operations, staff, service contracts, resident concerns, property improvements, or capital projects is favorable.
Experience with site inspections, covenant enforcement, Board support, budgeting, project management, service bids, and contractor oversight is preferred.
Experience with Association management software such as Caliber is preferred.
Proficiency with SharePoint and company systems.

Responsibilities

Organize and prioritize work between onsite operations and assigned portfolio responsibilities.
Manage day-to-day operations of the onsite community and assigned portfolio communities to provide service and maintain properties.
Work with Boards of Directors, homeowners, vendors, contractors, attorneys, and internal support teams.
Respond promptly, professionally, and constructively to Board and homeowner concerns.
Conduct regular property and site inspections and identify maintenance, safety, appearance, and operational concerns.
Coordinate and monitor maintenance programs, service requests, work orders, and property improvements.
Solicit vendor bids, prepare comparisons and recommendations, coordinate contracts, and monitor vendor performance.
Prepare for and conduct Association meetings, including preparing agendas, management reports, proposals, correspondence, and supporting materials.
Prepare and maintain monthly Board packages and management reports for portfolio communities.
Review financial reports and assist with developing accurate annual budgets.
Monitor Association assets, cash balances, available funds, project funding, and cash-flow considerations for capital improvements.
Process and monitor covenant violations, work orders, architectural control applications, and owner requests in accordance with governing documents and procedures.
Maintain and apply knowledge of Florida Statutes, regulatory requirements, governing documents, rules, policies, and procedures.
Analyze issues, identify possible solutions, and recommend actions to Boards of Directors.
Use sound business judgment to resolve issues, conflicts, and property concerns; maintain confidentiality and communicate professionally.
Collaborate with accounting, administrative, architectural review, resident support, mailroom, IT, web, and other support teams.
Use company systems and software to document, track, communicate, and complete responsibilities.
Maintain professional relationships with residents, Board members, contractors, technicians, vendors, and other business partners.
Coordinate, motivate, supervise, and direct associates and service providers as appropriate to complete projects.
Handle stressful situations with professionalism, composure, and confidence, and adapt to changing environments and growing communities.
Provide a consistent onsite management presence and primary point of contact for Board members and homeowners.
Monitor common-area condition and appearance, document onsite property conditions, and follow up on deficiencies and maintenance needs.
Coordinate onsite maintenance, operations, vendors, contractors, projects, bids, contracts, capital improvements, inspections, meetings, events, and owner concerns.
Independently manage assigned Associations in accordance with management agreements and Board direction.
Review portfolio financial reports, monitor budgets, and communicate financial and operational matters to Boards.
Maintain accurate records and timely follow-through in Caliber, Microsoft Office, SharePoint, and other company systems.
Balance portfolio deadlines with onsite responsibilities through effective time management and prioritization.
Attend occasional evening and weekend meetings or events as required.