Community Association Manager / Portfolio (PAZ102226)

RealManage•Phoenix, AZ

19d•$60,000 - $70,000•Onsite

About The Position

The Community Association Manager (CAM) leads the day-to-day operations of a portfolio of community associations and serves as a key representative of RealManage. The role delivers professional, timely service aligned with company values and service level agreements, while working with the Director of Community Association Management and Boards of Directors to support operations, resolve issues, promote community harmony, and improve the experience and value of each community. The CAM builds relationships with homeowners, board members, vendors, and staff; oversees community finances, projects, vendors, compliance, and risk; and provides operational and strategic guidance to association boards. The position is based in Phoenix, Arizona, and may require varying schedules, including evenings, weekends, on-call work, and overtime as needed.

Requirements

At least 2 to 3 years of property management or community management experience, in addition to other professional work experiences demonstrating leadership capabilities.
Valid driver's license.
Proven ability to effectively manage and lead a team.
Experience managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time management, and communication skills.
High integrity, honesty, professionalism, and customer service orientation.
Excellent verbal and written communication skills and ability to engage effectively with internal and external customers.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to stand and walk for extended periods and frequently climb stairs or ladders, bend, stoop, kneel, crouch, or reach.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier objects with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors, and to use appropriate personal protective equipment.
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

CMCA or state-equivalent certification.

Responsibilities

Respond to emails and calls within 24 hours and provide consistent updates about collections, compliance, service requests, and work orders.
Build relationships with residents, foster clear communication and collaborative community culture, and address escalated homeowner concerns professionally.
Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
Advise Boards on contractor selection, insurance coordination, and long-term planning.
Develop and execute plans to improve services, amenities, and operational efficiency.
Prepare for and conduct Board and Annual Meetings, including preparing monthly management reports with actionable insights.
Present timely financial and operational reports to Boards and stakeholders.
Prepare and manage annual budgets for multiple communities in alignment with Board objectives.
Work with accounting on financial performance, invoice processing, cash flow management, and variance analysis.
Review, approve, and oversee vendor payments in coordination with community budgets.
Monitor collections and accounts receivable and initiate legal actions when necessary to protect association interests.
Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
Oversee community repairs, maintenance, and improvement projects, ensuring quality, timeliness, and budget adherence.
Identify opportunities to improve services and operations.
Ensure compliance with governing documents, legal regulations, and industry standards.
Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
Analyze complex issues and use sound judgment and problem-solving skills.
Lead, mentor, and support staff to promote professional growth and high performance.
Participate in required team and training meetings.
Conduct duties with personal, professional, and ethical integrity; demonstrate accountability and professionalism.
Complete special projects and additional responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Health Savings Account (HSA), with eligibility requiring the high-deductible medical plan
Flexible Spending Account (FSA)
Education reimbursement
401(k) matching
Employee Assistance Program (EAP)
11 paid holidays