Community Assistant - Carter Swinney

Greystar Management Services • Charleston, SC

10d • Onsite

About The Position

The Community Assistant supports the property management team in achieving occupancy and retention goals by performing administrative work related to leasing, marketing, and customer service at the community. The role assists with prospect inquiries and tours, lease paperwork, resident move-ins and move-outs, community marketing, and resident programming. It also serves as an after-hours liaison for residents and responds to emergencies within the required time period. At least one on-call shift per week is expected, with scheduling determined at the site level. Move-in, move-out, and turn dates are mandatory work dates; time off on those dates requires advance written approval from the Community Manager.

The position may require travel to other properties, training, or business meetings. It requires a flexible schedule that includes taking calls during evenings, weekends, and holidays. The work takes place inside and outside in all weather conditions and involves extended periods of standing, walking, or sitting, as well as bending, stooping, climbing, reaching, carrying, and crawling in confined areas. The role may require moving up to 25 pounds independently or up to 50 pounds with assistance.

Requirements

• Ability to work mandatory move-in, move-out, and turn dates; time off on those dates requires advance written approval from the Community Manager.
• Ability to work a flexible schedule that includes taking calls during evenings, weekends, and holidays.
• Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work indoors and outdoors in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
• Ability to travel as needed to assist other properties, attend training classes, or attend business meetings.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Support sales and leasing activities by conducting virtual and in-person tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Prepare lease paperwork and organize resident lease files.
• Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
• Answer incoming calls and schedule appointments for prospective residents to tour the property.
• Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
• Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
• Schedule and conduct resident visits as directed, and distribute flyers, newsletters, surveys, late notices, and other notices.
• Act as an after-hours liaison between residents and property management, including responding to emergencies within the required period of time.
• Respond promptly and courteously to resident concerns and questions, resolve problems when possible, and document or relay requests to the appropriate people.
• Take at least one on-call shift per week, according to the site-level schedule.

Benefits

• 401(k) with company match (eligibility required; listed for part-time team members)
• Employee Assistance Program (listed for part-time team members)
• Paid sick time (listed for part-time team members)
• The role may be eligible for weekly, monthly, and/or quarterly bonus programs, depending on the position and applicable program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed