Community Assistant - Carter Swinney

Greystar • Charleston, SC

11d • Onsite

About The Position

The Community Assistant supports the property management team in achieving occupancy and resident-retention goals by performing administrative duties related to leasing, marketing, and customer service at the community. The role assists with prospect and resident interactions, leasing processes, community outreach, and resident events. It also serves as an after-hours liaison and responds to emergencies within a required period of time. At least one on-call shift per week is expected, with scheduling determined at the site level.

The position requires a flexible schedule, including evening, weekend, and holiday on-call coverage. Move-in and move-out dates, along with turns, are mandatory work dates; requests for time off on those dates must be submitted well in advance and approved in writing by the Community Manager. The role may require travel to other properties or to attend training and business meetings.

Work involves standing, walking, sitting, bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas. Employees must be able to work indoors and outdoors in all weather conditions and maneuver up to 25 pounds independently or 50 pounds with assistance.

Requirements

• Ability to work a flexible schedule that includes evening, weekend, and holiday on-call coverage.
• Ability to work at least one on-call shift per week; the schedule is determined at the site level.
• Availability to work mandatory move-in, move-out, and turn dates; time off on those dates requires advance written approval from the Community Manager.
• Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Assist with sales and leasing activities by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate required lease paperwork and organize resident lease files.
• Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
• Answer incoming calls and schedule prospect appointments to tour the property.
• Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
• Assist with coordinating resident events and programs, including parties, birthday cards, and unit visits.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, resident surveys, late notices, and other notices.
• Act as an after-hours liaison between residents and property management, and respond to after-hours emergencies within the required period.
• Respond promptly and courteously to resident concerns and questions; take action to resolve problems or document and relay requests to the appropriate people.
• Travel as needed to assist other properties, attend training, or participate in business meetings.

Benefits

• 401(k) with company match (eligibility required) for part-time team members.
• Employee Assistance Program.
• Paid sick time.
• May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions; eligibility is not guaranteed.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed