Community Assistant - The Varsity College Park (Student Living)

Greystar Management Services•College Park, MD

5d•Onsite

About The Position

The Community Assistant supports the community’s property management team in achieving occupancy and resident-retention goals. The role performs administrative tasks related to leasing, marketing, and customer service, and assists with sales, leasing, resident communications, and community programs. The position includes after-hours liaison duties and responding to emergencies within the required period. At least one on-call shift per week is expected, with the schedule determined at the site level. Move-in, move-out, and turn dates are mandatory work dates; time off during these dates requires advance written approval from the Community Manager. The role requires a flexible schedule that may include evenings, weekends, and holidays. The hourly rate is $15.30–$16.30. The position may be eligible for onsite property bonus programs. Benefits listed for part-time team members include a 401(k) with company match, subject to eligibility, an Employee Assistance Program, and paid sick time.

Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays, and to take on-call shifts.
Availability to work move-in, move-out, and turn dates; time off on these dates requires advance written approval from the Community Manager.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Travel may be required to assist other properties or attend training, meetings, or other work-related situations.

Responsibilities

Perform leasing-office administrative tasks, including copying and filing documents, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
Assist with sales and leasing activities by conducting virtual and property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
Generate lease paperwork and organize resident lease files.
Assist with resident move-ins and move-outs, and work mandatory move-in, move-out, and turn dates.
Answer incoming calls and schedule prospect appointments.
Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
Help coordinate resident functions and programs, such as parties, birthday cards, and unit visits.
Schedule and conduct resident visits as directed, and distribute flyers, newsletters, surveys, and late notices.
Act as an after-hours liaison between residents and property management, including responding to emergencies within the required period and working at least one on-call shift per week.
Respond courteously and promptly to resident concerns and questions, resolve problems where possible, and document or relay requests to the appropriate people.