Community Assistant - LIHTC

The NRP Group LLC•Charlotte, NC

20h•Onsite

About The Position

The Community Assistant supports the daily management and operations of NRP’s affordable housing community, Sundale Flats, in Charlotte, North Carolina. Under the direction of the Community Manager, this role provides customer service, coordinates property operations, handles administrative responsibilities, and acts in the Community Manager’s capacity during their absence. The position focuses on maintaining a quality living environment for residents and supporting the community’s financial, leasing, marketing, and staffing goals. Responsibilities include managing rent collection and property financial records; maintaining accurate Yardi data, resident files, payroll reporting, and tax-credit recertifications; supporting leasing, renewals, marketing, and compliance activities; assisting with resident events and service-request oversight; inspecting the property and market-ready units; and helping recruit, evaluate, and supervise team members. The role may also involve assisting at other properties, running errands, and performing other duties as needed. Availability for emergencies, on-call duties, resident and community functions, and weekends is required.

Requirements

High school diploma or equivalent.
One year of property management experience or a four-year degree in a related field.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, IRS Section 42 LIHTC requirements, and other laws related to property guidelines and occupancy standards.
Proficient computer skills, including Microsoft Office Suite.
Reliable transportation for essential job functions.
Availability for emergencies, on-call duties, resident or community functions, and weekends.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation or another LIHTC designation preferred.
Yardi experience preferred.

Responsibilities

Maximize property cash flow by supporting revenue, reducing delinquencies, ensuring timely rent collection, monitoring banking activity and daily deposits, and contacting residents about overdue rent.
Monitor Yardi data and reporting, and ensure leasing records, accounts-receivable cash receipts, accounts-payable invoices, disposition statements, monthly closing procedures, and late fees are accurate and timely.
Assist the Community Manager in meeting revenue goals through occupancy, market incentives, resident retention, and monitoring financial performance.
Complete tax-credit community recertifications in accordance with company policies and procedures.
Maintain and organize resident files.
Maintain accurate payroll reporting, including e-time editing and bonus preparation.
Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is prepared accurately.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain market knowledge, conduct monthly market studies, and physically shop competing properties every other month.
Assist in monitoring compliance with Fair Housing, tax compliance, and other applicable laws and occupancy standards.
Review weekly traffic reports and metrics and assist with weekly marketing meetings.
Monitor rental activity, onsite sales, marketing outreach, and advertising plans.
Assist with planning and preparing resident events.
Conduct daily inspections of the property and market-ready units.
Help monitor and direct service operations to ensure service requests are completed within 24 hours and curb-appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Provide availability or coverage for emergencies, on-call duties, resident functions, community-affiliated functions, and weekends.
Advise the Community Manager of conditions affecting resident safety or satisfaction and preservation of the property asset.
Assist the Community Manager with recruiting and selecting team members and following hiring policies, procedures, and core values.
Assist the Community Manager in evaluating and supervising team members.
Occasionally assist at other properties, run errands to support the property, and perform other duties as required.