Community Assistant - Stadium Centre

American Campus Communities•Tallahassee, FL

16h•Onsite

About The Position

The Community Assistant supports property management with selling and leasing the property to prospective residents and parents, and helps provide current residents and parents with a positive living experience through customer service and adherence to American Campus Communities Basic Operating Standards and Systems (BOSS). A degree or certificate program at an accredited college or university must be in progress while in the position. The role includes leasing and marketing activities, resident support, community standards and safety, customer service, administrative work, staff participation, and support for Turn, Move-In, and Move-Out. The Community Assistant works assigned office and on-call shifts, which may include weekdays, weekends, evenings, holidays, or overnight hours. Turn-related work may involve multiple consecutive days or extended hours. The role is part-time and reports to the Resident Experience Manager.

Requirements

A graduate, bachelor's, associate degree, diploma, or certificate program must be in progress at an accredited college or university while employed.
Available to work regularly assigned office and on-call shifts on weekdays and weekends, subject to academic schedule availability.
Available to periodically work events in the evenings and/or on weekends.
Available for assigned and needed Turn, Move-In, and Move-Out schedules, which may include multiple consecutive days and extended hours.
Availability for CA scheduling should be prioritized when considering other extracurricular opportunities.

Responsibilities

Conduct sales and leasing activities, including scheduling appointments, generating leads, giving tours, maintaining showrooms, and following up with prospects.
Answer leasing calls and online inquiries, complete guest cards, and enter prospective resident information into Salesforce accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, and renewal marketing efforts.
Plan and execute social media strategies, publish content, and interact with residents and target audiences.
Represent the community positively and support property objectives and its reputation in the local community.
Follow American Campus Communities policies and procedures and provide professional, respectful customer service.
Work a structured weekly administrative office shift and assigned Community Assistant on-call shifts, which may include evenings, weekdays, weekends, holidays, and overnight periods.
Participate fully in Turn, Move-In, and Move-Out preparation and administration, and work scheduled or needed hours during these processes.
Help prepare units by removing trash, identifying and documenting damage, cleaning, painting, assembling or moving furniture, and performing small repairs such as replacing lightbulbs or caulking.
Help maintain grounds, the clubhouse, office, and common areas, including picking up trash, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until the project is finished or otherwise directed.
Keep common areas clean and in working order, and promptly report life-safety hazards and maintenance concerns.
Become acquainted with residents and serve as a resource for residents and parents regarding the property, local university or college, and surrounding community.
Participate in and promote ACC programming and initiatives; document resident behavior that violates the law or lease agreement.
Communicate and enforce safety, emergency, and fire-evacuation procedures, and provide emergency response and referral resources.
Encourage respect for individual differences and help mediate conflicts to support a respectful living community.
Assist customers with service concerns and be familiar with maintenance procedures, including availability for after-hours maintenance emergencies.
Attend and contribute to weekly staff meetings and special or emergency meetings; participate in training, orientation, and requested recruitment and training of new staff.
Complete assigned room, apartment, key, and common-area inventories; submit required reports; distribute approved materials and messages; facilitate the Community Service Survey; and conduct student census as needed.
Maintain professional working relationships and model a positive attitude among staff.
Serve as an American Campus representative and liaison, and comply with the Photo, Video and Voice Recording Policy.