Community Ambassador

CCMC • Montgomery, TX

1d

About The Position

CCMC is a community management company specializing in master-planned communities. The Community Ambassador helps create memorable experiences for residents, guests, and prospective buyers in a service-oriented, resident-centric environment. The role serves as a welcoming point of contact, provides community information and tours, supports marketing and community events, and contributes to front desk and facility operations. The position works collaboratively with the community team and supports communication goals.

The primary workdays are weekends. The schedule is part-time and flexible, with additional hours approved for events and deadlines. The role may require working nights, holidays, and weekends as needed.

Requirements

• At least 2 years of customer service experience, with strong project management and multitasking skills in fast-paced environments; alternatively, at least 6 months of experience with excellent customer service skills and telephone etiquette will be considered.
• High school diploma or equivalent.
• Strong interpersonal skills and excellent verbal and written communication skills.
• Proficiency in Microsoft Office.
• Ability to develop, design, and implement programs and reports.
• Positive, outgoing personality; ability to work independently and as part of a team; and strong conflict resolution skills.
• Ability to sit or stand for extended periods and attend community events.
• Valid driver’s license and reliable transportation. If driving is required, maintain a valid state license for the vehicle class, a clean motor vehicle report, and current automobile insurance at statutory limits; notify Human Resources of changes to motor vehicle standing.
• Ability to occasionally lift and carry supplies or equipment weighing up to 25 pounds.
• Manual dexterity for using technology, including computers and mobile devices.

Responsibilities

• Serve as the first point of contact for guests, residents, and prospective buyers; provide tours, answer questions, and share information about the community and its offerings.
• Assist the client’s marketing team with planning and executing events for prospective buyers, realtors, and residents, both within and outside the community.
• Help organize and facilitate community events in coordination with the client, Lifestyle Director, and Farm Director.
• Manage front desk operations, including answering phone calls, responding to emails, handling event registration, and supporting marketing efforts with weekly sales and traffic reports.
• Maintain operational tasks, including keeping the environment well maintained and managing inventory for on-site facilities.
• Follow opening and closing checklists and ensure the facility meets health and safety standards.
• Engage with residents, prospective buyers, and staff; conduct facility tours as needed and as directed by the Community Manager.
• Work with the team to facilitate communication goals.

Benefits

• Employee Assistance Program (EAP) and Calm Health support programs.
• Eligible part-time employees may accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with company match: automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience.
• Flexible schedule.
• A caring team dedicated to employee success.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED