Communications Representative (Switchboard); 0.8 FTE, Day Shift
About The Position
UnityPoint Health is seeking a Communications Representative to assist with switchboard operations and manage incoming calls, pages, and messages. The role ensures accurate routing and timely communication across the organization while providing customer service to patients, staff, and visitors. Representatives fill in for planned and unplanned operator absences and work at least one regularly scheduled shift and two on-call shifts per month, including some weekend and holiday shifts. Initial training takes place during peak call-volume hours, between 8 a.m. and 6 p.m., in shifts of 4–6 hours. Training lasts at least four weeks, depending on call volume and the pace of skill acquisition, and typically totals 50–100 hours. The position also supports emergency communication and response, telecommunications operations, and process improvement.
Requirements
- High school diploma or equivalent.
- Availability to work at least one regular scheduled shift and two on-call shifts per month.
- Availability for initial training between 8 a.m. and 6 p.m., in 4–6 hour shifts, for at least four weeks and typically 50–100 total hours.
Nice To Haves
- One year of experience as a secretary, receptionist, or in customer service in a busy public office.
Responsibilities
- Handle incoming calls, pages, and messages, routing them accurately and communicating information in a timely manner.
- Prioritize and manage calls based on urgency while providing customer service to patients, staff, and visitors.
- Monitor fire, medical, panic, gas, and weather alarm systems and relay critical information to appropriate emergency teams.
- Coordinate after-hours communication, relay messages to on-call staff, and maintain current contact lists and on-call schedules.
- Arrange auxiliary communication services, including ASL and LEP interpreters, for patients and visitors.
- Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.
- Communicate system inefficiencies and maintain documentation, logs, and emergency communication records.
- Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.
- Fill in for planned and unplanned operator days off, including some weekend and holiday shifts.
Benefits
- Paid time off
- Parental leave
- 401(k) matching
- Employee recognition program
- Dental insurance
- Health insurance
- Vision insurance
- Paid holidays
- Short- and long-term disability
- Pet insurance
- Tuition reimbursement
- Adoption assistance
- Support and development opportunities
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
