Communications Operator

Valleywise Health System • Phoenix, AZ

20h • Hybrid

About The Position

Under the direction of the Call Center Supervisor, the Communications Operator provides timely, courteous telecommunications service for all components of Valleywise Health. The operator responds to callers by gathering sufficient information to identify the nature and urgency of each call and then referring or responding appropriately. The role performs multiple telephone functions, maintains call schedules, handles sensitive information, and uses specialized equipment and systems. It frequently requires independent work without direct supervision, especially during evening and weekend shifts. The position is periodically hybrid; its primary work location is the Valleywise main campus at 24th Street and Roosevelt. The hourly pay rate is $15.60–$23.01.

Requirements

• High school diploma or GED.
• Prior call center, communication center, or switchboard experience.
• Basic computer skills in a Windows environment.
• Ability to work independently and efficiently and to multitask in a fast-paced, high-pressure environment.
• Good verbal and written interpersonal communication skills to gather and exchange approved information with hospital personnel, patients, and outside callers.
• Ability to convey a pleasant, helpful, caring attitude.
• Ability to exercise judgment in sensitive situations and maintain a high level of confidentiality.
• Ability to read, write, and speak effectively in English.
• Proficiency in call processing, equipment, and operations.

Nice To Haves

• Prior relevant work experience in a hospital environment and/or experience in a customer service-related field.
• Bilingual Spanish-speaking ability is strongly preferred.

Responsibilities

• Provide timely, courteous telecommunications service to callers across Valleywise Health.
• Gather information to identify the nature and urgency of calls and refer or respond appropriately.
• Perform multiple telephone functions and maintain call schedules.
• Use specialized equipment and systems while handling sensitive information.
• Work independently, including during evening and weekend shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED