Communications Operator

Valleywise Health • Phoenix, AZ

22h • Hybrid

About The Position

Under the direction of the Call Center Supervisor, the Communications Operator provides timely, courteous telecommunications service for all components of Valleywise Health. The operator responds to callers by gathering sufficient information to identify the nature and urgency of each call and then referring or responding appropriately. The role performs multiple telephone functions, maintains call schedules, uses specialized equipment and systems, and handles sensitive information. The operator must frequently work independently without direct supervision, particularly during evening and weekend shifts. The role is hybrid periodically, but the primary work location is Valleywise main campus at 24th Street and Roosevelt. Hourly pay rate is $15.60–$23.01.

Requirements

• High school diploma or GED.
• Prior call center, communication center, or switchboard experience.
• Basic computer skills in a Windows environment.
• Ability to work independently and efficiently and multitask in a fast-paced, high-pressure environment.
• Good verbal and written interpersonal skills to communicate effectively with hospital personnel, patients, and outside callers.
• Ability to convey a pleasant, helpful, caring attitude.
• Ability to exercise judgment in sensitive situations and maintain a high level of confidentiality.
• Ability to read, write, and speak effectively in English.
• Proficiency in call processing, equipment, and operations.

Nice To Haves

• Prior relevant work experience in a hospital environment and/or experience in a customer service-related field.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide timely and courteous telecommunications service to callers across Valleywise Health.
• Gather information to identify the nature and urgency of calls and refer or respond appropriately.
• Perform multiple telephone functions and maintain call schedules.
• Use specialized equipment and systems while handling sensitive information.
• Work independently, especially during evening and weekend shifts.
• Communicate approved information with hospital personnel, patients, and outside callers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED