Communications Operator

Advocate Health • Oshkosh, WI

3d • $19 - $28

About The Position

The Communications Operator responds to and operates multifunction workstations, paging systems, emergency hotlines, and alarm devices to answer, connect, and direct calls and help coordinate hospital responses to emergencies. The role provides a timely communication link among in-house and on-call personnel, patients, and caregivers during routine, urgent, and emergent medical and non-medical situations, using information binders, on-call schedules, personnel lists, safety procedures, and relevant policies.

The operator also arranges repairs for pocket pagers and patient room and special-needs telephones, and maintains current department and Medical Center information, files, and procedures through regular reviews of postings, handouts, memos, and relevant meetings. This is a part-time role with 12 hours per week. The schedule alternates between Sunday and Friday, 3 p.m.–11 p.m., in week one, and Saturday, 3 p.m.–11 p.m., in week two. Holiday rotations are required as determined by leadership.

Requirements

• High school graduate.
• No experience required.
• Excellent verbal communication skills.
• Flexibility to work weekends and holidays and occasionally a variety of shifts.
• Must be able to sit approximately 90 percent of the workday.
• Ability to lift up to 20 pounds occasionally.
• Ability to handle stressful situations daily related to the number and nature of calls received at the Medical Center.
• Able to operate all equipment necessary to perform the job.

Responsibilities

• Operate multifunction workstations, paging systems, emergency hotlines, and alarm devices to answer, connect, and direct calls and facilitate hospital responses to emergencies.
• Provide timely communication among in-house and on-call personnel, patients, and caregivers during routine, urgent, and emergent medical and non-medical situations.
• Use information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures to support communications.
• Provide or arrange repairs for pocket pagers, patient room telephones, and special-needs patient telephones.
• Maintain current knowledge of department and Medical Center policies and procedures, and keep computer and hard-copy files of physician key personnel and on-call personnel current.
• Review bulletin board postings, department handouts, and memos, and attend staff and other relevant meetings.
• Work the specified alternating weekend schedule and holiday rotations.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED