Communications Operator

Monument Health•Rapid City, SD

6d•$18 - $20•Onsite

About The Position

The Communications Operator routes incoming calls, monitors and dispatches appropriate personnel, activates emergency preparedness procedures when needed, maintains direct radio communications with Plant Operations and Security, and operates the pocket paging system. The operator is responsible for understanding and implementing the department’s responsibilities and performance standards. The role screens and routes calls, supports emergency and security procedures, uses computer applications and communications equipment, processes pager transactions, and coordinates courier or other services. It also includes documentation and support for reliable IT systems, including peer-level and emergent after-hours support. The operator must be flexible with work and break scheduling and may respond after normal working hours to address problems or emergencies.

Requirements

Ability to work assigned schedules and hours as determined by the department.
Knowledge of departmental emergency procedures and security procedures.
Proficiency with computer applications required in the Communications Center.
Knowledge of departmental equipment, including alarm panels, hearing-impaired and language-line phones, and the Zetron computer.
Ability to understand equipment readouts and relay pertinent information.
Ability to process pager intake and related documentation.
Professional and courteous coordination of courier or other services.
Flexibility in work and break scheduling and ability to respond after normal working hours as needed.

Responsibilities

Screen calls and route them to the appropriate destination or take action to fulfill the caller’s request.
Help ensure accurate, timely communication and present the department positively.
Know and follow emergency procedures in the EPM during drills and actual emergencies; file incident reports after activation and review and initial the EPM quarterly.
Follow security procedures for physical access, system and network access, and process and data integrity; identify policies or procedures that may need revision or creation.
Use required Communications Center computer applications for daily work and special projects.
Operate departmental equipment, including alarm panels, hearing-impaired and language-line phones, and the Zetron computer; interpret readouts and relay relevant information.
Receive repaired, returned, new, or loaner pagers from vendors and document and process the required steps, including notifying using departments.
Coordinate courier and other services professionally and courteously, documenting requests and actions.
Adjust work and break scheduling to support the department and, as needed, respond after normal working hours to monitor, respond to, and remedy problems or emergencies.
Provide day-to-day peer support, emergent after-hours support, and other support needed to maintain reliable IT systems.
Document processes and activities and provide required information for Call Tracking, Project Management, Change Management, and Disaster Recovery Services Guides.
Perform other duties as assigned.