Communications Operator - Conrad Orlando

Hilton • Orlando, FL

8d

About The Position

The Communications Operator at Conrad Orlando handles incoming telephone calls and helps create memorable guest experiences through warm, professional service. The role provides phone support for guest inquiries and requests, stays informed about hotel services and operations, relays information to relevant teams during emergencies, and uses communication systems and technology to support daily operations. Hilton emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency as core qualities for team members.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership, and accountability, with urgency and discipline.

Responsibilities

• Respond promptly and professionally to guest calls and inquiries with an upbeat, friendly attitude.
• Stay current on hotel services, amenities, and operations.
• Relay accurate, detailed information to appropriate teams during emergency situations.
• Use the PBX system, computer applications, and other technology to support daily operations.

Benefits

• Access to 110 nights of discounted travel, with rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible team members.
• Generous paid time off.
• Health plans, including coverage options for dental and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed