Communications Liaison - Veterinary

Arista Non-DVM•Sandy Springs, GA

2d•Onsite

About The Position

The Communication Liaison is a critical role in ensuring patient and client advocacy while coordinating with internal Team Members for the best possible outcomes for pets. In essence, you will be the "human touch" and organizational hub, ensuring clarity and compassion in high-stress veterinary environments.

Requirements

Knowledge of veterinary terminology and processes
Commitment to exceptional customer service, high-quality care, and overall excellence
Excellent verbal & written communication skills for in-person, telephone, video, email, and texting
High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty, and emergency veterinary teams
Strong active listening and empathy skills
Strong problem-solving and conflict resolution skills
Extremely organized, detail-oriented, and self-motivated for an efficient working style
Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
Ability to meet any position-specific screening requirements
Must be at least 18 years of age at time of hire

Responsibilities

Facilitate the hospital team's ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels
Communicating client needs and concerns from "front of house" to "back of house" and vice versa
Developing and refining communication protocols to reduce client stress and improve efficiency. Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet
Acting as the client's advocate, ensuring their questions are answered, and care is compassionate by being the friendly and professional voice of Arista Advanced Pet Care Hospital