Veterinary Client Service Representative (Client Liaison)

Animal Care Center & Unleashed of Carters Creek•Columbia, TN

8d•$17 - $20•Onsite

About The Position

Animal Care Center of Carters Creek is seeking an outgoing and highly organized Veterinary Client Service Representative (Client Liaison) to serve as a key connection between our clients, patients, and veterinary team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, and help coordinate important aspects of patient care. Responsibilities include managing hospital inventory and ordering, online pharmacy approvals, coordinating specialty and referral appointments, and assisting with reception and front-desk responsibilities as needed. You will also support clients with questions and essential information regarding their pets' care and our hospital services. Ideal candidates are friendly, detail-oriented, highly organized, proactive, and thrive in a collaborative veterinary environment. We are a six-doctor, rapidly growing veterinary hospital dedicated to providing compassionate, high-quality care to pets and the families who love them. Our team focuses on building strong relationships with our clients while delivering personalized veterinary medicine in a collaborative, supportive environment where every team member plays an important role in patient care. Our hospital offers a full range of services including preventative care, diagnostics, surgery, dentistry, and advanced medical treatments, allowing our team to practice high-quality medicine while continuing to grow their skills and experience. To support this level of care, our facility is equipped with modern veterinary technology including digital X-ray, ultrasound, therapeutic laser therapy, and in-house laboratory equipment (Abaxis / Zoetis) to help provide efficient diagnostics and treatment for our patients. As part of our continued growth and expansion, we are also adding digital dental radiography, allowing our medical team to further enhance the level of dental care we provide. As our practice continues to grow, we are excited to welcome team members who are passionate about animal care, motivated to learn, and enjoy working in a fast-paced, team-oriented veterinary environment. Our hospital culture emphasizes teamwork, support, and a shared commitment to providing exceptional care to every patient who walks through our doors.

Requirements

1+ years of experience in a veterinary client service, reception, or similar client-facing role within a veterinary or healthcare setting
Experience managing inventory
Experience managing and processing online pharmacy approval requests accurately and efficiently
Experience coordinating specialty, referral, and outside veterinary appointments, including communicating necessary information between clients, specialists, and the veterinary team
Ability to assist with reception and front-desk responsibilities as needed
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational, time management, and follow-through skills with the ability to manage multiple priorities
Ability to remain calm, professional, and solution-oriented during busy periods
Positive attitude and willingness to collaborate with the veterinary team

Nice To Haves

Experience working with veterinary practice management software, especially ezyVet, preferred
Experience scheduling appointments and coordinating calendars preferred

Responsibilities

Managing hospital inventory and ordering
Ordering hospital supplies
Maintaining appropriate stock levels
Online pharmacy approvals
Coordinating specialty and referral appointments
Assisting with reception and front-desk responsibilities as needed
Supporting clients with questions and essential information regarding their pets' care and our hospital services
Multi-line phones and in-person client interactions
Accurately process payments and maintain financial records