Veterinary Client Service Representative
Animal Hospital of Los Lunas•Los Lunas, NM
•$15 - $18•Onsite
About The Position
Animal Hospital of Los Lunas is looking for a friendly, dependable, and compassionate Client Service Representative (CSR) to join our small-animal veterinary team. We are a privately owned veterinary hospital providing quality medical, surgical, dental, and preventive care for dogs and cats. We are looking for someone who enjoys working with people, loves animals, and takes pride in creating a positive experience for every client who walks through our doors.
Requirements
- Excellent communication and people skills
- Comfortable discussing estimates, payments, and financial policies
- Organized and able to multitask in a busy environment
- Reliable, professional, and willing to learn
- Comfortable working as part of a team
- Compassionate toward both clients and their pets
- Basic computer skills and the ability to learn veterinary practice-management software
- A positive attitude and a willingness to jump in wherever needed
Nice To Haves
- Previous veterinary or medical front-desk experience is preferred
- Experience in a veterinary hospital is a plus
Responsibilities
- Welcome clients and their pets with a warm, professional attitude
- Answer phones, schedule appointments, and assist with client questions
- Check patients in and out and accurately process payments
- Communicate treatment plans, estimates, and hospital policies
- Coordinate with our doctors and veterinary team to keep the day running smoothly
- Maintain accurate client and patient records
- Assist with prescription and medication requests
- Provide exceptional client education and customer service
- Handle challenging conversations with professionalism and empathy
- Help maintain a clean, organized, welcoming front-desk environment
Benefits
- Competitive pay based on experience
- Health, dental, and vision benefits for eligible full-time employees
- Paid time off
- Paid holidays
- 401(k) with employer match/profit-sharing opportunities
- Paid continuing education opportunities
- Employee pet discounts
- A professional, supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
