Veterinary Swing Client Liaison
About The Position
Timberline Veterinary is seeking an enthusiastic and dedicated Outpatient Client Liaison to join our team. This role is essential to our mission of providing exceptional care and fostering an amazing workplace. The TVES Outpatient Client Liaison is an essential member of the hospital team, working closely with veterinarians, technicians, and other team members to provide exceptional patient care and client service. This role serves as a primary point of contact for outpatient clients and referring veterinary practices, supporting clear communication and continuity of care throughout the patient’s visit. Outpatient Client Liaisons coordinate client communications, outpatient visits, follow-up care, prescriptions, and evening discharges. They support client and patient flow by monitoring exam rooms and patient comfort during extended waits, coordinating transitions between services, facilitating outside laboratory testing, and assisting with euthanasia coordination. The role also maintains clear communication with referral partners (obtaining records), reviews client invoices for accurate charge capture, provides education regarding treatment plans, addresses client concerns professionally, and contributes to efficient hospital operations and continuity of care.
Requirements
- Prior phone or reception experience
- Three years previous experience in emergency veterinary medicine
- Excellent communication and interpersonal skills
- Comfortable interacting with clients and creating a positive customer experience
- Strong attention to detail and organizational skills
- Positive attitude, cooperative work style and growth mindset
- Ability to multitask and work efficiently in a fast-paced environment
- Compassion, empathy, and professionalism in all interactions
- Able to pass the Washington Veterinary Medical Clerk license within 90 days of hire
- Basic computer and scheduling software proficiency
Responsibilities
- Coordinate client communications, outpatient visits, follow-up care, prescriptions, and evening discharges.
- Support client and patient flow by monitoring exam rooms and patient comfort during extended waits.
- Coordinate transitions between services.
- Facilitate outside laboratory testing.
- Assist with euthanasia coordination.
- Maintain clear communication with referral partners (obtaining records).
- Review client invoices for accurate charge capture.
- Provide education regarding treatment plans.
- Address client concerns professionally.
- Contribute to efficient hospital operations and continuity of care.
Benefits
- Competitive medical benefits
- Quarterly profit sharing
- Stock appreciation rights plan
- Unlimited continuing education opportunities for veterinary and leadership topics
- Travel and lodging allowances every other year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
