Communications Liaison

OhioHealth • Columbus, OH

1d • Onsite

About The Position

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit, ensuring patient and family needs are being met. This position also provides backup support for scheduling and material ordering.

Requirements

• High School or GED (Required)
• Communication and customer service skills
• Conflict resolution
• Diversity training
• Minimum 1 yr. previous hospital Experience

Responsibilities

• Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
• Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
• Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
• Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
• Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
• Performs other unit related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED