Liaison

Independence Home Health LLC•Nineveh, IN

1d•$18 - $22•Hybrid

About The Position

Independence Home Health LLC is looking for a dependable, compassionate, and customer-service-driven Liaison to join our team! The Support Services & Personal Care Liaison will help build strong relationships with clients, families, caregivers, and our office team while coordinating and supporting services that meet each client’s needs.

Requirements

High school graduate
Minimum of six (6) months of experience with a regulated personal care agency or similar company
Maintains current CPR certification
Ability to supervise and direct care team members
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to delegate and communicate tactfully with clients, families, staff, and the community
Proficient with Windows-style applications and software programs specific to the role
Excellent time-management and organizational skills
Ability to mentor and support agency staff
Maintains a valid Indiana driver’s license as required by state and/or agency policy
Maintains access to a reliable, insured automobile in good repair that meets state and/or agency requirements and is capable of fulfilling staff and/or client transportation needs while on duty
Eligible to participate in Medicaid programs
Must agree to required background screenings, including driving record, county/federal criminal background checks, national criminal search, and Sex Offender Registry check
Available 8:00 AM–4:30 PM and some evenings for required meetings
Available during regular business hours in person, by phone, or through another agency-approved method of communication

Nice To Haves

Dependable
Compassionate
Organized
Professional
A strong communicator
Customer-service focused
Comfortable working with clients, families, and caregivers
Able to multitask and manage changing priorities
A team player who enjoys supporting others

Responsibilities

Perform non-clinical/medical admissions of clients into the personal care agency
Coordinate and collaborate with the Program Manager, Scheduling Coordinator, Biller, field staff, informal caregivers, and other individuals or entities involved in the client’s care
Support both Support Services and Personal Care programs
Help coordinate services and respond to client and caregiver needs
Maintain positive relationships with clients, families, caregivers, and community partners
Supervise and provide direction to care team members as needed
Communicate effectively with the care team to help ensure client needs are addressed
Provide ongoing support, follow-up, and exceptional customer service
Assist with identifying and coordinating additional services or resources when appropriate