Communications Dispatch Officer

BJC HealthCare • St. Louis, MO

3d

About The Position

Communications Dispatch Officers are first responders in the Department of Public Safety. They receive, evaluate, prioritize, and relay requests for emergency and non-emergency public safety assistance; coordinate emergency response teams; maintain, process, and distribute records; operate telecommunications equipment; and perform specialized clerical tasks related to hospital operations.

The role supports Barnes-Jewish Hospital and its partners by managing dispatch and monitoring systems, coordinating responses, and maintaining accurate incident records. The position works nights, from 10:30 p.m. to 7:00 a.m., with rotating Tuesdays and Thursdays off and every other weekend. Rotating weekends and holidays are required, and mandatory overtime may be required at times. This is a full-time, benefits-eligible position.

Requirements

• No prior experience required.
• No supervisory experience required.

Nice To Haves

• Associate's degree.
• 2–5 years of experience.
• Multi-tasking skills are a plus.
• Communicating directly with the Public Safety team.

Responsibilities

• Manage and respond to public safety radio systems, telephone calls, Everbridge notifications, parking intercoms, emergency alert systems, infant-abduction HUGS alarms, fire alarms, staff duress alarms, stationary panic/duress alarms, shuttle monitoring, and other listed communication and support systems.
• Support Public Safety operations at Barnes-Jewish Hospital and partner locations and organizations, including BJC West County officers, PCDC, Barnes-Jewish Psychiatric Stabilization Center, Evelyn’s House, and other outside partners.
• Maintain outside vendor work and permits.
• Perform crisis intervention over the telephone.
• Use the computer-aided dispatch system to interview callers, collect and process pertinent information, and dispatch public safety officers clearly and accurately.
• Maintain records of reported campus incidents in the Public Safety Global Dispatch system.
• Understand and manage emergency procedures, including activating appropriate response entities such as fire departments, code teams, Public Safety officers, police, animal control, EMS, ambulance services, corrections officers, and process servers.
• Learn Public Safety operations and the locations and layouts of streets, buildings, parks, businesses, and other areas on and around the medical campus to improve dispatch accuracy and efficiency.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed