Communication Specialist

MasterApp Labs • Indianapolis, IN

2d • Onsite

About The Position

The Communication Specialist works in Indianapolis, Indiana, onsite, in a contract position. The role requires knowledge of the social service and medical providers to whom the Helpline makes referrals, along with the ability to develop specialized knowledge of Information and Referral service provision and of services available throughout Indiana. The specialist assesses callers’ situations and needs, uses sound judgment to make appropriate referrals, and communicates effectively with professionals and the public. The position may involve calls concerning difficult situations, including suicide, abuse, and crises, and requires compassion, composure, and attentive, nonjudgmental service. The role also calls for experience involving maternal needs, special needs, or very young children; knowledge of typical and atypical child development and special needs conditions; and database and data-reporting experience.

Requirements

• Bachelor’s degree or higher in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, or a related health or human services field.
• Three years of experience in positions involving maternal needs, special needs, or work with very young children.
• Three years of knowledge or experience concerning typical and atypical child development and special needs conditions.
• Three years of prior experience utilizing databases and producing data reports.
• Knowledge of the social service and medical providers to whom the Helpline makes referrals.
• Ability to develop specialized knowledge of Information and Referral service provision and services available throughout Indiana.
• Excellent listening skills and ability to assess needs and use good judgment in determining appropriate referrals.
• Excellent interpersonal skills and ability to convey information effectively to professionals and the general public.
• Compassion and understanding when working with people dealing with difficult situations.
• Logical thinking, good judgment, and ability to maintain composure in stressful circumstances.
• Respectful, nonjudgmental, noncritical, and attentive approach to the concerns of MCH programs and staff.
• Ability to work independently and as part of a project team.
• Ability to work under pressure and tight deadlines in a fast-paced environment.
• Ability to multitask, prioritize, and be flexible.
• Proficiency with Microsoft Office, Outlook, PowerPoint, Excel, and SharePoint.
• Well-developed written and verbal communication skills.

Nice To Haves

• Bilingual ability in English and Spanish, Burmese, or Haitian Creole.

Responsibilities

• Assess callers’ situations and needs and determine appropriate referrals.
• Develop specialized knowledge of Information and Referral service provision and services available throughout Indiana.
• Communicate information effectively to professionals and the general public.
• Respond compassionately and maintain composure in stressful circumstances, including suicide, abuse, and crisis calls.
• Attend respectfully and nonjudgmentally to the concerns of MCH programs and staff.
• Use databases and produce data reports.

What This Job Offers