Communication Specialist

Navex • Charlotte, NC

2d • Remote

About The Position

The Communication Specialist supports NAVEX’s Hotline & Incident Management services by answering inbound calls about confidential workplace concerns, unethical issues, and violations. The role involves collecting sensitive information from callers, helping customers understand how to protect employees and improve work environments, and minimizing organizational risk. Reports may involve stressful situations or personally offensive topics.

As part of the Contact Center team, the Communication Specialist provides an exceptional customer experience. The position requires handling reports with care, maintaining strict confidentiality, and accurately documenting information. This is a remote role, and the position operates in a 24/7 environment with scheduled shifts that may change over time. The posting lists starting pay of $15.50 per hour, or $17.50 per hour for the bilingual role.

Requirements

• Outstanding customer service skills and strong customer and results orientation.
• Emotional resilience and the ability to remain calm and composed while processing difficult information in distressing situations.
• Availability to work at least one weekend day per week.
• A quiet, secure home office or workspace for performing duties remotely.
• Minimum typing speed of 35 WPM.
• Ability to multitask while interviewing callers and writing accurate reports, with strong attention to detail.
• Experience using MS Office and ability to navigate proprietary software applications.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• Curiosity and willingness to use AI and emerging technologies to improve work and outcomes.

Responsibilities

• Treat each reporter with honor, care, and concern, and reassure them that their information will be handled appropriately.
• Answer calls from various industries promptly and follow the customer intake process, using good judgment to meet callers’ needs.
• Guide reporters through interviews, ask appropriate questions, and ensure report details are accurate and complete.
• Keep reports strictly confidential, both internally and externally.
• Assist with special projects and other departmental responsibilities as assigned.
• Arrive on time for scheduled shifts and maintain schedule flexibility in a 24/7 operation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed