Office Administer

Omni Home Services • Chattanooga, TN

6d

About The Position

The Communication Specialist serves as the voice of the company, answering calls, assisting customers, managing digital communications, and creating social media content that drives awareness, engagement, and sales. The role builds and maintains relationships with clients, partners, and the community while ensuring brand consistency across platforms.

The position combines customer service, sales, digital communication, community engagement, social media marketing support, and administrative duties. Comprehensive training will be provided in customer service, communication tools, and social media management, with ongoing professional development opportunities to support career growth. The role may begin part-time, with the potential to grow into full-time based on performance and business needs.

Requirements

• High school diploma or equivalent.
• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-first mindset with empathy, patience, and professionalism.
• Excellent time-management and organizational skills.
• Creative thinking and ability to engage diverse audiences.
• Adaptability and initiative in fast-paced environments.
• Proficiency with Microsoft Office Suite and CRM platforms.
• Working knowledge of social media management tools, such as Meta Business Suite, Buffer, or Hootsuite.
• Familiarity with analytics tools for tracking engagement and performance.
• Basic design and content creation experience using tools such as Canva or Adobe Express.
• Basic data-entry and administrative competence.

Nice To Haves

• Previous experience in customer service, sales, or communications.
• Understanding of social media algorithms, ad management, and posting best practices.
• Additional education in marketing, communications, or business.

Responsibilities

• Answer incoming calls and direct them to the appropriate department or team member.
• Answer customer inquiries, schedule services, and resolve concerns promptly.
• Make outbound calls to potential clients and follow up with existing customers to assess satisfaction.
• Promote company products and services through positive, solution-oriented communication.
• Maintain accurate records of interactions, follow-ups, and sales activities in CRM software.
• Respond to messages, comments, and inquiries on digital platforms as a liaison between the company and its community.
• Develop and execute communication strategies that strengthen community relationships and brand reputation.
• Gather and share customer feedback with internal teams to improve service and customer experience.
• Support local outreach initiatives, campaigns, and events.
• Plan, create, and publish text, photo, and video content on Facebook, Instagram, LinkedIn, TikTok, and Google Business.
• Manage social media interactions with prompt, friendly, and professional responses.
• Track engagement metrics, analyze campaign performance, and use insights to refine strategies.
• Collaborate with marketing and leadership teams on messaging, promotions, and campaigns.
• Maintain a consistent brand voice and visual identity across media and communications.
• Assist with scheduling, data entry, and document management.
• Help maintain internal communication systems and tools.
• Coordinate with other departments to support smooth operations and a unified customer experience.

Benefits

• Comprehensive training in customer service, communication tools, and social media management.
• Ongoing professional development opportunities supporting long-term career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED