Communication Specialist II

SchoolsFirst Federal Credit Union•Tustin, CA

3d•$78,419 - $117,628

About The Position

The Communication Specialist II supports the development and execution of external communications strategies that enhance the Credit Union’s reputation, strengthen brand awareness, and advance organizational priorities. The role creates and coordinates content across public-facing channels, including media relations, social media, websites, and other external communications platforms, ensuring messaging is consistent, engaging, and aligned with the organization’s brand and strategic objectives. The ideal candidate is a skilled writer, organized project manager, and collaborative communicator who can manage multiple priorities and engage diverse external audiences. The position also supports regulatory compliance and required training, including BSA regulations corresponding to the role’s specific duties. Other duties may be assigned.

Requirements

High school diploma or GED.
Bachelor’s degree in a related field or equivalent years of experience.
3–5 years of prior relevant experience.
Strong written, verbal, and interpersonal communication skills, including the ability to create, edit, and deliver clear, engaging content across multiple communication channels.
Knowledge of communications, public relations, media relations, social media, and digital communications best practices.
Ability to maintain consistent brand messaging, tone, and voice across internal and external communications.
Strong organizational and project management skills, including managing multiple priorities, coordinating stakeholders, and meeting deadlines in a fast-paced environment.
Ability to build collaborative working relationships and partner effectively with stakeholders across organizational levels.
Experience using content management systems, social media management platforms, media monitoring tools, and Microsoft Office applications.
Ability to monitor communications performance, analyze data and trends, and prepare reports to support continuous improvement and decision-making.
Strong attention to detail, critical thinking, and problem-solving skills; ability to work independently and exercise sound judgment.
Demonstrated initiative, adaptability, and a proactive approach to managing communications projects and responsibilities.

Responsibilities

Support execution of external communications initiatives aligned with organizational objectives and brand standards.
Develop, edit, and distribute content across external channels, including media relations, social media, websites, and public-facing communications.
Partner with internal stakeholders and external vendors to gather information and develop content promoting organizational initiatives and achievements.
Ensure communications are accurate, consistent, and aligned with the Credit Union’s brand voice and messaging.
Support media relations by preparing materials, maintaining media lists, and coordinating responses to inquiries and interview requests.
Publish and monitor social media content, identify engagement opportunities, and escalate potential concerns as needed.
Publish website content updates, including press releases.
Maintain editorial calendars, distribution lists, and communications resources to support content planning and execution.
Coordinate communications projects with internal partners and external vendors to ensure timely delivery.
Monitor communications performance and prepare reports on media coverage, audience engagement, and campaign results.
Manage multiple assignments while maintaining quality, organization, and attention to detail.
Perform other duties as assigned.
Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations.