Communication Specialist II

SchoolsFirst Federal Credit Union•Tustin, CA

About The Position

The Communication Specialist II supports the development and execution of external communications strategies that enhance the Credit Union’s reputation, strengthen brand awareness, and advance organizational priorities. The role creates and coordinates content across public-facing channels, including media relations, social media, websites, and other external communications platforms, while ensuring messaging is consistent, engaging, and aligned with the organization’s brand and strategic objectives. The ideal candidate is a skilled writer, organized project manager, and collaborative communicator who can manage multiple priorities and engage diverse external audiences. The position requires a high school diploma or GED and a bachelor’s degree in a related field or equivalent years of experience, as well as 3–5 years of relevant experience.

Requirements

High school diploma or GED.
Bachelor’s degree in a related field or equivalent years of experience.
3–5 years of prior relevant experience.
Strong written, verbal, and interpersonal communication skills, including the ability to create, edit, and deliver clear, engaging content across multiple channels.
Knowledge of communications, public relations, media relations, social media, and digital communications best practices.
Ability to maintain consistent brand messaging, tone, and voice across internal and external communications.
Strong organizational and project management skills, including the ability to manage priorities, coordinate stakeholders, and meet deadlines in a fast-paced environment.
Ability to build collaborative working relationships and partner effectively with stakeholders at all levels of the organization.
Experience using content management systems, social media management platforms, media monitoring tools, and Microsoft Office applications.
Ability to monitor communications performance, analyze data and trends, and prepare reports.
Strong attention to detail, critical thinking, and problem-solving skills, with the ability to work independently and exercise sound judgment.
Demonstrated initiative, adaptability, and a proactive approach to managing communications projects and responsibilities.

Responsibilities

Support the execution of external communications initiatives aligned with organizational objectives and brand standards.
Develop, edit, and distribute content across external channels, including media relations, social media, the website, and public-facing communications.
Partner with internal stakeholders and external vendors to gather information and develop content promoting organizational initiatives and achievements.
Ensure communications are accurate, consistent, and aligned with the Credit Union’s brand voice and messaging.
Support media relations activities by preparing materials, maintaining media lists, and coordinating responses to inquiries and interview requests.
Publish and monitor social media content, identify engagement opportunities, and escalate potential concerns as needed.
Publish website content updates, including press releases.
Maintain editorial calendars, distribution lists, and communications resources to support content planning and execution.
Coordinate communications projects with internal partners and external vendors to ensure timely delivery.
Monitor communications performance and prepare reports on media coverage, audience engagement, and campaign results.
Manage multiple assignments while maintaining quality, organization, and attention to detail.
Perform other duties as assigned.
Comply with regulatory compliance and assigned training requirements, including BSA regulations corresponding to the role’s specific duties.