Communication Specialist I

Air Methods•Omaha, NE

About The Position

The Communication Specialist I serves as a central point of coordination between Air Methods flight crews, healthcare providers, hospitals, and other partners to help ensure timely access to air medical transportation. The role monitors flights, coordinates mission details, and supports air medical operations. It includes 12-hour shifts, with the described night shift starting at 5:00 PM, and a schedule providing 14 or more days off each month. The posting identifies January 18, 2027, as the hiring-class date and January 1, 2027, as the application closing date. The position coordinates flight information and tracks flights from liftoff to touchdown in accordance with FAA and company regulations. It handles initial communications for public, private, and flight-related calls and facilitates communications between pre-hospital healthcare providers, receiving institutions, flight teams, and outside agencies. The role also supports training new employees and has no supervisory responsibilities. Candidates should have a high school diploma or GED and one to two years of related experience or training, including dispatch experience or familiarity with medical terminology used by EMTs or CNAs. The position requires strong communication, customer service, telephone and radio, collaboration, multitasking, accuracy, and computer skills. Preferred credentials include NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or a Pilot Certificate. The posting states a starting pay rate of $24.00 per hour plus a night shift differential, and also lists a minimum pay of $22.63 per hour and maximum pay of $27.70 per hour.

Requirements

High school diploma or GED, and one to two years of related experience and/or training, or an equivalent combination of education and experience.
One to two years of dispatch experience or experience with medical terminology used by an Emergency Medical Technician or CNA.
Ability to present a professional image on the telephone and radio.
Ability to multitask efficiently, work in a fast-paced environment on multiple projects, and maintain strong attention to detail.
Advanced customer service and telephone skills.
Excellent written and verbal communication skills.
Ability to be a team player with a professional attitude.
Ability to take and relay reports accurately.
Strong interpersonal skills and a high degree of collaboration at all levels.
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to work 12-hour shifts and be on call as required.
Regular scheduled attendance.

Nice To Haves

NAACS credential.
EMT-B, EMT-A, or EMT-P credential.
CAN credential.
LMT credential.
Pilot Certificate.

Responsibilities

Coordinate flight information, including computer data entry.
Follow flights from liftoff to touchdown in accordance with FAA and company regulations.
Handle initial communications for public, private, and flight-related calls coming into AirCom.
Coordinate communications between pre-hospital healthcare providers and receiving institutions.
Promote communication among Communications Specialists, flight team members, and outside agencies.
Assist in training new employees.
Perform other duties as assigned.
Maintain regular scheduled attendance, work 12-hour shifts, and be on call as required.
Follow the Employee Handbook, AirCom Policy and Procedure Handbook, customer policies and procedures, and Air Methods employment practices and policies.