Communication Specialist I

Air Methods • Omaha, NE

6d • $23 - $28

About The Position

The Communication Specialist I serves as a central point of coordination between Air Methods flight crews, healthcare providers, hospitals, and other partners to help ensure timely access to critical air medical transportation. The role monitors flights, coordinates mission details, supports flight operations, and handles communications across the country. The position is for the January 18, 2027 hiring class, and applications close January 1, 2027. The schedule consists of 12-hour shifts, with night shifts starting at 5:00 PM, and the position may require being on call. The overview lists a starting pay rate of $24.00 per hour plus night shift differential; the listed pay range is $22.63 to $27.70 per hour.

The selection process includes an application review, a recruiter phone screen, a pre-employment assessment to be completed within seven days of receipt, and an onsite interview at the AirCom facility. The onsite experience includes a facility tour, shadowing a Communication Specialist, and an interview with the hiring team. This role has no supervisory responsibilities.

Requirements

• High school diploma or GED and one to two years of related experience and/or training, or an equivalent combination of education and experience.
• One to two years of dispatch experience or experience with medical terminology used by an Emergency Medical Technician or CNA.
• Ability to work 12-hour shifts and be on call as required.
• Ability to present a professional image over the telephone and radio.
• Ability to multitask efficiently in a fast-paced environment while handling multiple projects and maintaining strong attention to detail.
• Advanced customer service and phone skills.
• Excellent written and verbal communication skills.
• Ability to work as a team player with a professional attitude.
• Ability to take and relay reports accurately.
• Strong interpersonal skills and a high degree of collaboration at all levels.
• Intermediate skills with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Regular attendance is an essential function of the position.

Nice To Haves

• NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred.

Responsibilities

• Coordinate all flight coordination information, including computer data entry.
• Follow flights from lift-off to touch-down in accordance with FAA and company regulations.
• Handle initial communications for public, private, and flight-related calls received by AirCom.
• Coordinate communications between pre-hospital healthcare providers and receiving institutions.
• Promote communication among Communication Specialists, flight team members, and outside agencies.
• Assist in training new employees.
• Perform other duties as assigned.
• Maintain regular scheduled attendance and comply with applicable company, AirCom, and customer policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED