Commission Sales - Designer Handbags - NYC Flagship

Nordstrom•New York, NY

3d•Onsite

About The Position

At Nordstrom, employees contribute to the company’s service culture and reputation by delivering excellent customer service, working as a team, and meeting sales goals. This professional sales role involves helping customers feel good and look their best through fashion expertise, relationship-building, and personalized service. In Jewelry, Handbags, Accessories & Luggage, the employee helps customers choose jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. They recommend items suited to customers’ style and lifestyle and explain product features, materials, craftsmanship, and brand differences. The role includes building a personal customer base, achieving sales goals, maintaining a customer-ready department, and following up with customers to encourage loyalty and repeat business. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The posted pay is $17.25 per hour; commission varies by merchandise, with apparel, shoes, and accessories sales typically ranging from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in each customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department remain productive.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
Build customer relationships through follow-up using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Occasionally provide support to other departments as needed.