Seasonal Commission Sales - Women's Apparel - Century City

Nordstrom•Los Angeles, CA

3d•Onsite

About The Position

The Commission Sales role in Women's Apparel at Nordstrom focuses on providing customers with attentive service, styling advice, and a welcoming shopping experience while building customer relationships and meeting sales goals. The role involves helping customers select wardrobe pieces for everyday wear and special occasions, offering guidance on fit and fashion trends, and recommending alterations or tailoring when appropriate. Sales employees are expected to deliver Nordstrom's 5-Point Selling Standard, develop a personal customer base through in-store and digital outreach, provide confident style and fit feedback, and follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool. They also maintain a customer-ready department through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. The position requires teamwork, product and trend knowledge, and flexibility to work varying hours, including evenings, weekends, holidays, and peak periods. Hours vary by week according to business needs, and occasional support of other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, events, and peak periods; occasionally support other departments.
Help customers build wardrobes by listening to their needs, offering styling suggestions, and recommending alterations or tailoring when useful.