Seasonal & Regular Commission Sales - Shoes - Pentagon City

Nordstrom•Arlington, VA

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service-focused culture by providing excellent customer service, working as a team, and meeting sales goals. The role calls for fashion expertise, energy, and genuine care in customer interactions. In Shoes, the employee helps customers find appropriate footwear through personalized service and product knowledge, supported by fit specialists and a stockroom designed for a fast-moving department. The employee learns customer preferences, presents curated selections, assists with fit, buckling, and lacing, and creates a seamless shopping experience. The position is seasonal or regular, with hours that vary by week based on business needs. The schedule may include evenings, weekends, holidays, and event shifts, and may occasionally require flexibility to support other departments. Pay is listed as $18.65 per hour. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%, and the position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, and peak periods.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Assist customers with footwear fit, buckling, and lacing.