About The Position

At Nordstrom, customers build the brand, and employees contribute to its culture and reputation by providing excellent service, working as a team, and meeting sales goals. This professional sales role offers commission-based earning potential and is suited to someone who enjoys fashion, relationship-building, and creating experiences that encourage customers to return. In Women's Apparel, help customers build wardrobes for everyday life and special occasions. Listen to their needs, offer styling and fit suggestions, follow up when new arrivals suit their tastes, and recommend alterations or tailoring when appropriate. Develop expertise in fit and fashion trends and serve as a trusted style resource. Hours vary by week according to business needs. The schedule includes evenings, weekends, and holiday or event shifts, and may require occasional flexibility to support other departments. Applications are accepted on an ongoing basis. The position may be eligible for performance-based incentives or bonuses. Apparel, shoes, and accessories commissions typically range from 3% to 14.5%, varying based on the merchandise sold. Pay offers depend on location and job-related knowledge, skills, and experience.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach with a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

  • Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Contribute to a positive team environment, communicate openly, and help keep the department productive.
  • Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book to build relationships and drive repeat business.
  • Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods.
  • Support other departments occasionally as business needs require.

Benefits

  • Medical, vision, and dental coverage
  • Retirement benefits
  • Paid time away and PTO accruals
  • Life insurance and disability insurance
  • Merchandise discount
  • Employee Assistance Program (EAP) resources
  • Holidays
  • Potential eligibility for performance-based incentives or bonuses
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