Seasonal & Regular Commission Sales - Kids' Apparel & Shoes - Old Orchard Center

Nordstrom•Skokie, IL

2d•Onsite

About The Position

This professional commission sales role in Kids' Apparel & Shoes focuses on delivering excellent customer service, meeting sales goals, and creating a welcoming shopping experience for parents, children, and gift shoppers. The associate provides sizing guidance, helps expecting and new parents with baby essentials, builds customer relationships, and supports repeat business through personal follow-up. The role also includes maintaining a customer-ready department and contributing to a positive, productive team environment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Maintain the department by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Support teammates, communicate openly, and contribute to a positive and productive department.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships through the 2-2-2 Method, Nordy Club enrollment, and use of the Personal Book for customer outreach.
Provide occasional support to other departments as needed.