Commission Sales - Accessories - Irvine Spectrum Center

Nordstrom•Irvine, CA

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as teammates, and meeting sales goals. This professional sales role focuses on accessories, including jewelry, handbags, wallets, luggage, scarves, sunglasses, and other items. Employees use fashion and product expertise to recommend products that suit customers’ style and lifestyle and explain product features, materials, craftsmanship, and brand differences. The role includes customer outreach and relationship-building, personal sales goals, merchandising and inventory tasks, and helping keep the department productive and customer-ready. The schedule varies according to business needs and includes evenings, weekends, and holidays or event shifts. The listed hourly pay is $18.80; commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 Method to follow up with customers 2 days, 2 weeks, and 2 months after a purchase; support Nordy Club enrollment and use the Personal Book for customer outreach.
Be flexible to support other departments when needed.
Work a schedule that meets business needs, including evenings, weekends, and holiday or event shifts.