Commission Sales - Accessories - Irvine Spectrum Center

Nordstrom•Irvine, CA

1d•Onsite

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as part of a team, and meeting sales goals. This professional sales role focuses on fashion, relationship-building, and creating customer experiences that encourage return visits. The core purpose across departments is to help customers feel good and look their best. In Jewelry, Handbags, Accessories & Luggage, the employee helps customers find jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. They use fashion and product knowledge to recommend items suited to customers’ styles and lifestyles, and explain features, materials, craftsmanship, and brand differences. The role requires a flexible schedule based on business needs, including evenings, weekends, holidays, and event shifts. Hours vary by week, and occasional flexibility to support other departments may be required. The position is based at the Irvine Spectrum Center.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback that earns customer trust and drives loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule, including evenings, weekends, holidays, event shifts, and occasional support for other departments.
Move continuously for 6–8 hours per shift and handle merchandise and assist customers, including bending, twisting, squatting, flexing, reaching, grasping, manipulating, pushing, pulling, and lifting.