Seasonal & Regular Commission Sales - Burlington

Nordstrom•Burlington, MA

4d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees in Burlington. This professional sales role focuses on delivering excellent customer service, building relationships, meeting sales goals, and creating an experience that encourages customers to return. Employees may work in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage, helping customers find products that suit their needs and offering relevant styling, fit, sizing, and product guidance. Sales employees follow Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. They develop a personal customer base through in-store interactions, outreach, and digital tools; use the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book; and maintain product knowledge and awareness of trends. The position also includes keeping the department customer-ready and supporting coworkers and department operations. Schedules vary according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. The role involves continuous movement for 6–8 hours per shift, frequent reaching and other movements, handling merchandise, and regularly lifting items up to 10 pounds and occasionally up to 25 pounds. The listed hourly pay range is $15.25–$15.25. Commission varies by merchandise category; apparel, shoes, and accessories sales typically range from 3% to 14.5%, while Beauty and Men's Fragrance sales roles typically receive 3%. The position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and use of hands; handling bulky or awkward merchandise; and regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build customer relationships through follow-up using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific product, styling, fit, sizing, and feature guidance to customers.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.