Seasonal & Regular Commission Sales - Burlington

Nordstrom•Burlington, MA

6d•Onsite

About The Position

At Nordstrom, Commission Sales employees deliver service, build customer relationships, and meet sales goals while contributing to the company’s customer-focused culture. This professional sales role offers commission earning potential and may be in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage. Employees help customers find products and create looks suited to their needs, preferences, and lifestyle, offering styling, fit, and product guidance. Depending on the department, this may include wardrobe building, footwear fitting, children’s sizing and baby essentials, and recommendations on accessories and product features. Sales employees use Nordstrom’s 5-Point Selling Standard, build a personal customer base through in-store interactions, outreach, and digital tools, and follow up with customers to encourage lasting relationships. They set and work toward personal sales goals, maintain current product and fashion knowledge, and help keep the department customer-ready. Schedules vary according to business needs and can include evenings, weekends, holidays, events, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Meet customer needs through product expertise and styling, fitting, sizing, or product-feature guidance relevant to the assigned department.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, events, and occasional support for other departments.