Commission Sales - Accessories - Southpark

Nordstrom•Charlotte, NC

About The Position

Nordstrom is hiring a commission sales employee in Accessories to provide customer service, build customer relationships, and meet sales goals. The role serves customers shopping for jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. The employee uses fashion and product knowledge to recommend items that suit customers’ styles and lifestyles and explain product features, materials, craftsmanship, and brand differences. The position involves delivering Nordstrom’s 5-Point Selling Standard, developing a personal customer base through in-store interactions, outreach, and digital tools, and following up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book. It also includes sales goal accountability, keeping the department customer-ready, maintaining product knowledge, and contributing to a productive team environment. Hours vary by week according to business needs. The schedule may include evenings, weekends, holidays, event shifts, and occasional support of other departments. The role requires continuous movement for 6–8 hours per shift and handling merchandise, including lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally. The stated hourly pay range is $12.80–$12.80. Accessories sales commissions typically range from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, reach above the head, and regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customers’ trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Be flexible to support business needs, including varied hours and occasional work in other departments.