Commission Sales - Accessories - Southpark

Nordstrom • Charlotte, NC

1d

About The Position

At Nordstrom, this professional sales role contributes to the company’s customer-service culture and reputation by providing excellent service, working as a teammate, and meeting sales goals. The role involves helping customers feel good and look their best by using fashion and product expertise to recommend jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that suit their style and lifestyle. Sales associates educate customers about product features, materials, craftsmanship, and brand differences, and build relationships that encourage repeat business.

The position requires delivering Nordstrom’s 5-Point Selling Standard, building a personal customer base through in-store interactions, outreach, and digital tools, and achieving individual sales goals. Associates help keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts. The schedule varies based on business needs and can include evenings, weekends, holidays, and event shifts, with occasional flexibility to support other departments.

The role involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands for grasping and fine manipulation. Associates handle bulky or awkwardly shaped merchandise, including reaching and lifting above the head, and regularly lift up to 10 pounds and occasionally up to 25 pounds.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Ability to frequently use hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped merchandise, reach and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Deliver Nordstrom’s 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, recovering merchandise, and participating in bi-annual inventory counts.
• Stay current on product knowledge and trends to serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help the department stay productive.
• Build customer relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
• Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical, vision, dental, life, and disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed