Commercial, Subscriber Retention, Apple Music

Apple • Cupertino, CA

4d

About The Position

The Commercial team supports the day-to-day running of Apple Music and provides strategic support to its leadership team, including fiscal planning, executive projects, and subscriber growth. This role is part of the Subscriber Retention team, which focuses on driving subscriber and revenue growth by reducing churn and increasing subscriber lifetime value.

The role develops, aligns, and executes retention roadmaps across Apple Music. It leads global retention launches, operationalizes new retention capabilities, runs tests to optimize offers and targeting, and owns the strategy for reducing involuntary churn. The role combines subscription economics and consumer insights to evaluate opportunities, partners with cross-functional teams to deliver launches, and reports performance and strategic recommendations to leadership.

Requirements

• Prior experience in strategy or commercial roles within the tech industry.
• Strong business acumen and an intuitive grasp of consumer behavior.
• Deep analytical and problem-solving skills, including the ability to translate data into clear business recommendations.
• Experience working with cross-functional teams, including Product and Engineering.
• Demonstrated ability to own and drive initiatives from start to finish, manage timelines, and deliver under tight schedules.
• Ability to align partners and drive consensus in ambiguous environments.
• Exceptional communication and stakeholder management skills, including building compelling Keynote presentations and presenting to senior executives.

Nice To Haves

• MBA or equivalent experience.

Responsibilities

• Develop, align, and execute retention roadmaps that drive subscriber and revenue growth across Apple Music.
• Lead end-to-end execution of global retention launches, including offers, messaging, and plan recommendations.
• Operationalize new retention capabilities and run tests to optimize offers, messaging, and targeting.
• Develop and own the strategy for reducing involuntary churn across payment methods, prevention, and recovery.
• Combine subscription economics with consumer insights to evaluate opportunities and prioritize levers.
• Partner with Product, Engineering, Marketing, Analytics, Finance, and Ops teams to define requirements and deliver launches on time.
• Establish clear KPIs and granular retention metrics to measure performance and identify opportunities early.
• Provide leadership with regular performance updates and strategic recommendations, and deliver executive presentations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed