Program Management Analyst, Platform Optimization - Apple Music

Apple•Culver City, CA

About The Position

The Program Management Analyst, Platform Optimization, is part of the Apple Music Business Management team. The role helps shape Apple Music’s content experience by optimizing global content and business strategy in collaboration with cross-functional teams and music industry partners. The team manages and optimizes engagement with licensed and original music content, partners with the music industry to drive business innovation, and develops new content and business initiatives. The role develops and manages program plans, coordinates teams across editorial, marketing, engineering, and data science, tracks progress and risks, and establishes program policies and best practices. It leads research and analysis of business performance, user engagement, and retention; synthesizes data into insights and recommendations; and delivers performance reports to stakeholders. It also leads the development and rollout of data tools, including defining business requirements, providing stakeholder training, and establishing launch plans, success metrics, and feedback mechanisms.

Requirements

At least 2 years of experience in program management or equivalent experience.
Experience in the music or entertainment industry.
Experience collaborating with data science, product, and engineering teams on cross-functional projects.
Experience using data systems and web-based data visualization tools, such as Tableau, for analysis, insight synthesis, and presentations.
Advanced skills with data analysis tools such as Python, R, SQL, and Tableau.
Bachelor’s degree or equivalent experience.
Deep understanding of the music industry landscape, including trends, artists, and business models.
Excellent organizational and leadership skills.
Exceptional communication and interpersonal skills.
Experience creating data visualizations and presentations using Keynote.

Nice To Haves

Familiarity with the Apple ecosystem of services.

Responsibilities

Develop and manage program plans, including scope, objectives, timelines, and deliverables for key Apple Music initiatives.
Coordinate cross-functional teams, including editorial, marketing, engineering, and data science, to meet program goals.
Monitor program progress, identify potential risks, and implement mitigation strategies.
Develop and implement program policies, procedures, and best practices.
Lead research and analysis to inform the Apple Music business and optimize performance across key priorities.
Analyze user engagement and retention metrics to identify opportunities for improvement and growth.
Collaborate with cross-functional teams to define data requirements and provide analytical support.
Synthesize complex data into insights that support informed decisions.
Develop and deliver performance reports highlighting trends, insights, and recommendations for optimizing content performance.
Present findings and recommendations clearly to stakeholders and communicate program status and milestones.
Foster a collaborative and positive working environment.
Lead development of data tools and solutions, ensuring business requirements are translated into effective tools.
Provide stakeholder training and establish phased launch plans with success metrics and feedback mechanisms.