Commerical Service Writer

trane technologies • Lawrence, IN

11d • $36,300 - $66,465 • Onsite

About The Position

Thermo King, a global leader in sustainable transport temperature control systems, is seeking a Commercial Service Writer to join its dealership team. The role is the link between commercial fleet customers and service technicians, helping refrigerated trucks, trailers, and transport units receive timely maintenance and repairs. The position is on-site five days per week.

Requirements

• Three years of experience as a Service Writer, Service Advisor, or in similar customer service work.
• Proven technological proficiency to support efficient workflow and customer service.
• Positive attitude, teamwork orientation, and commitment to a collaborative work environment.
• Strong communication and organizational skills.

Responsibilities

• Engage directly with customers and provide accurate estimates, service details, and expert advice.
• Assist in managing and overseeing service workflow, coordinating with technicians to support timely, high-quality service.
• Build strong customer relationships to drive sales and enhance customer satisfaction.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed