Commercial Service Manager

Snider Fleet Solutions • Chattanooga, TN

1d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Commercial Service Manager to direct the daily distribution of service work orders to technicians and oversee the work performed. The manager ensures that proper safety procedures and processes are followed while supporting positive teamwork, business growth, and long-term customer relationships.

The role includes managing technician productivity with a focus on monthly revenue goals, developing technicians’ skills, supporting sales staff and customers, assisting with warehouse operations, and maintaining a safe, clean, compliant, and organized branch. The manager may also assist with work orders and technician tasks during high-demand periods or staffing shortages.

Requirements

• At least 3 years of experience as a commercial tire technician.
• At least 5 years of experience assigning commercial service work orders to technicians.
• Proficiency in MS Office and ability to learn other software, including Maddenco, AS400, SAP, and BTN.
• Forklift certification, or ability to obtain it following employment.
• Valid driver's license or state equivalent, and insurability to drive under company standards.
• Strong leadership, organizational, and time-management skills.
• Superior customer service and written and verbal communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliable and dependable, with self-initiative.

Nice To Haves

• Commercial TIA certification is strongly preferred.

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity, focusing on monthly revenue goals.
• Provide ongoing training and skill-development opportunities for technicians to improve performance and stay current with industry standards.
• Assist with work orders and technician tasks as needed, particularly during high demand or staffing shortages.
• Assist the branch manager with maintaining up-to-date employee administrative files.
• Support sales staff with service quotes, product look-ups, and customer concerns.
• Oversee scheduled customer fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Inspect the warehouse, service bays, trucks, and equipment daily to ensure safety, compliance, cleanliness, and organization.
• Ensure proper branch opening and closing procedures are followed.
• Oversee work performed and ensure that proper safety procedures and processes are followed.

Benefits

• Competitive salary with bonus opportunity.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid life insurance.
• Employer-paid short-term disability.
• 401(k) with company match.
• Paid time off (PTO).
• Paid holidays.
• Professional development, skill growth, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed