Commercial Service Manager

Snider Fleet Solutions • Montgomery, AL

2d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Commercial Service Manager to direct daily service operations and distribute work orders to technicians. The manager oversees work quality and ensures that proper safety procedures and processes are followed. The role requires strong interpersonal and leadership skills to promote teamwork and business growth. The manager also supports customers, sales staff, branch operations, and warehouse activities, and may assist with work orders and technician tasks when demand is high or staffing is limited. Snider Fleet Solutions describes itself as one of the nation's largest commercial tire dealers and retread service providers and offers opportunities for professional development, skill growth, and career advancement. The company is an equal opportunity employer.

Requirements

• At least 3 years of experience as a commercial tire technician.
• At least 5 years of experience assigning commercial service work orders to technicians.
• Proficiency in MS Office and ability to learn other software, including Maddenco, AS400, SAP, and BTN.
• Forklift certification or ability to obtain it following employment.
• Valid driver's license or state equivalent and ability to be insured to drive under company standards.
• Strong leadership, organizational, and time-management skills.
• Superior customer service and written and verbal communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliability, dependability, and self-initiative.

Nice To Haves

• Commercial TIA certification (strongly preferred).

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity, with a focus on monthly revenue goals.
• Provide ongoing training and skill development for technicians to improve performance and keep skills current with industry standards.
• Assist with work orders and technician tasks as needed, particularly during high-demand periods or staffing shortages.
• Help the branch manager maintain up-to-date employee administrative files.
• Support sales staff with service quotes, product look-ups, and customer concerns.
• Oversee scheduled customer fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Inspect the warehouse, service bays, trucks, and equipment daily to help ensure safety, compliance, cleanliness, and organization.
• Ensure proper branch opening and closing procedures are followed.
• Oversee work performed and ensure appropriate safety procedures and processes are followed.

Benefits

• Competitive salary with bonus opportunity.
• Medical, dental, and vision benefits.
• Employer-paid life and short-term disability coverage.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Professional development, skill growth, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed